This page will be updated as we receive new information, so check back regularly for the most current announcements. 

September 11, 2017 12:36 p.m. CDT

Hurricane Irma has officially been downgraded as of this morning. However, the now tropical storm Irma is still battering Florida’s northwest coast with winds up to 85 mph. As it stands, Irma has caused flooding and power outages affecting more than 3 million people across the state.

OnStar Crisis Assist

To help those in need, OnStar has activated complimentary Crisis Assist services for those with OnStar-equipped vehicles. By pushing the blue OnStar button, OnStar members who are currently impacted by Hurricane Irma and Harvey can get connected to a specially-trained advisor who can offer emergency assistance, directions to shelters, evacuation routes, and even help contact family members. Those with OnStar-equipped vehicles who are not connected can press the blue OnStar button twice and ask an advisor for crisis assistance to start receiving services.

Q: How do I get complimentary OnStar Crisis Assist services?
A. If you are currently impacted by either Hurricane Irma or Hurricane Harvey and have an OnStar-connected Chevrolet, Buick, GMC or Cadillac vehicle, simply press your blue OnStar button and ask an advisor for crisis assistance.

Q: What is included with the complimentary OnStar Crisis Assist services?
A. Thirty days of the top-level OnStar Guidance Plan and 30 Hands-Free Calling minutes are included for impacted subscribers. Additionally, if you have a vehicle equipped with OnStar 4G LTE, you will also receive the unlimited Wi-Fi data plan. With these services, specially-trained advisors can help direct emergency services to your vehicle’s location and offer critical assistance until help arrives, provide evacuation routes and other navigation assistance, and assist in connecting you to loved ones and family members. You can also stay connected via hands-free calling using the built-in wireless service and will have access to data for your devices from the built-in Wi-Fi hotspot (eligible 2015MY and newer vehicles).

Q: Who is eligible for complimentary OnStar Crisis Assist services?
A. Anyone who has an OnStar-equipped vehicle, and is currently being affected by either Hurricane Irma or Hurricane Harvey in the FEMA-designated disaster areas. Eligibility also applies to those who are volunteering or providing relief assistance in the impacted areas such as first responders, disaster relief organizations, OnStar members and any of our partner organizations.

Q: What if I’ve already been evacuated or I’m currently outside the impacted area?
A. If your vehicle is registered within the FEMA-designated disaster areas, you can still receive complimentary Crisis Assist services. Additionally, if you are a first responder, disaster relief organization or volunteering to provide disaster relief, you are eligible for complimentary OnStar Crisis Assist services.

Q: Do I need to currently have OnStar service to receive Crisis Assist services?
A. No. Regardless of whether you currently have active OnStar service, if you’re currently impacted by either Hurricane Irma or Hurricane Harvey and have an OnStar-equipped vehicle, you are eligible for complimentary OnStar Crisis Assist services at no charge. If you currently are not connected to OnStar and have an OnStar-equipped vehicle, all you need to do is press your blue OnStar button twice, ask an advisor for crisis assistance, and accept the OnStar User Terms and Privacy Statement.

Q: What happens if the blue OnStar Button does not work?
A. Push the red emergency button or call 1.888.4.ONSTAR (1.888.466.7827).

Q: What kinds of information do OnStar and GM collect and how do they use that information?
A. You can find the OnStar Privacy Statement at www.OnStar.com or www.OnStar.ca.

Florida Tolls

Tolls on all Florida toll roads are still waived until further notice. Drivers may notice transponders registering as they go through the toll roads or cameras photographing their plates.  The Florida Turnpike Association has reaffirmed that these tolls will not be billed as of 5 p.m. Tuesday, September 5 until further notice.

Vehicle Info

  • Vehicles at Dealerships:
    • If any of your vehicles have been damaged during the storm, our dealer partners will begin a claim process.
    • Our account managers will be notified if claims have been submitted from our dealer partners so we can work to notify you.

Hertz Updates and Operations

At the Hertz World Headquarters in Estero, Florida (just north of Naples), the company provided safe shelter to nearly 500 Southwest Florida-area employees and their family members (and many, many pets!). The headquarters building stood strong and received very little damage – minor flooding in a small, contained area and a few downed trees.

Rentals
Hertz continues offering flexible return options for customers, including the option to return cars to locations within 500 miles of their scheduled drop-off point, without additional charges. Because this is a dynamic situation, customers are being encouraged to contact their rental location for the latest operating hours. You can a complete list of closed Hertz locations here.

We’ll be posting regular updates on Hurricane Irma on this page. Check back for the latest news and information.

If you have any questions or concerns about your fleet, please contact your Donlen account executive.


September 8, 2017 4:49 p.m. CDT

According to CNN, winds from Hurricane Irma currently cover more than 65,000 square miles and the projected Category 4 hurricane’s landfall is forecast to engulf almost the entire state of Florida. Additionally, due to the uncertainty of which direction exactly Irma will travel, the governors of both Georgia and South Carolina have ordered mandatory evacuations of coastal areas in their respective states. It is likely that Georgia, South Carolina, and western North Carolina will experience heavy rain and possible flash flooding in some mountainous areas.

For the safety of your employees, we recommend that drivers in the impacted areas use caution if they are on the road, and never drive through flooded roads.

Vehicles at Auctions:

Units that are located at auctions in the path of Hurricane Irma have been moved to higher ground.

Hertz Location Closures:

Hertz locations in Orlando and surrounding areas will be closing as of 1 p.m. tomorrow afternoon and will re-open on Tuesday, September 12 unless otherwise notified. The Sarasota/Naples area will be closed as of tomorrow as well, and will look to re-open on Monday, September 11. In addition, the Tampa operation will be closing all offices with the exception of the airport location in Tampa and St. Petersburg effective Friday, September 8 and will look to re-open at normal business hours on Tuesday, September 12 unless otherwise notified.

You can find an updated, complete list of closed Hertz locations here.

We’ll be posting regular updates on Hurricane Irma on this page. Check back for the latest news and information.

If you have any questions or concerns about your fleet, please contact your Donlen account executive.


September 7, 2017 4:20 p.m. CDT

The latest forecast on Hurricane Irma has shown that the Category 5 storm is projected to directly hit Miami. However, NBC forecasters predict that Irma has “peaked in intensity” and is likely to slow its destructive progress over the next few days. Unfortunately, even a weaker Hurricane Irma has the ability to cause significant damage to the city so evacuation is still the recommended course of action.

Fuel Shortage:

Residents of Florida who are attempting to evacuate the state may have a hard time finding the fuel necessary to do so. According to CNN, approximately 36% of gas stations in the Miami-Fort Lauderdale region have run out of fuel and around one-third of gas stations in the West Palm Beach and Fort Myers-Naples regions have been similarly affected.

  • Your drivers can locate gas stations in Florida that have reported fuel transactions in the last 8 hours here.
  • It is suggested that you top off all vehicles with fuel in order to ensure that your evacuation continues if you run into fuel shortages.
  • Fleet managers may want to consider setting “emergency limits” on fuel cards for drivers who may be buying more fuel than usual in order to escape the storm. As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager. If you do set emergency limits, be sure to set a reminder to switch back to a normal limit once the emergency has passed.

Hertz Location Closures:

Hertz’s primary concern during this time is the safety of our employees. As a precautionary measure, many Hertz locations in Florida will be closed starting today. You can find a full list of closed Hertz locations here.

We’ll be posting regular updates on Hurricane Irma on this page. Check back for the latest news and information.


September 6, 2017 11:30 a.m. CDT

Even as millions of people across Texas continue to recover from the destruction wrought by Hurricane Harvey, authorities in Florida have already begun taking precautions to prepare for the potential arrival of Hurricane Irma. Irma has been classified as a Category 5 storm with winds surpassing 180 miles per hour and forecasters predict that it could be the most powerful hurricane to affect the Atlantic coast in more than 10 years. Irma is projected to approach mainland Florida and the Florida Keys by Sunday morning. Governor Rick Scott has declared a state of emergency in each of Florida’s 67 counties and is currently encouraging the residents of each county to evacuate as soon as possible.

President Trump has also declared a state of emergency in Florida, the U.S. Virgin Islands, and Puerto Rico. Although the hurricane has now been forecast to pass north of Puerto Rico and the U.S. Virgin Islands, residents have been warned to be aware of the threat presented by flooding due to the side effects of the storm. As a result of the impending evacuation, all tolls on Florida’s public highways have been waived until further notice.

Preparation Tips:

For your convenience, we’ve provided links on how to prepare and stay safe when caught in areas that can potentially be impacted by a hurricane.

Donlen Contact Center:

To support calls from impacted drivers, the Donlen contact center is fully staffed and ready to assist. Drivers can call the contact center through our Donlen mobile app.

Fuel Update:

Fuel supplies are expected to be very tight in the southeastern U.S. for the next few weeks. Reports of supply issues have surfaced from vendors in Atlanta and, with the arrival of Irma in Florida, supply and access to fuel could be severely impacted. 

  • As a reminder, you can increase your fuel limit temporarily by contacting your Donlen account manager.

If you or any of your drivers are on the road in impacted areas, please use caution. Remember to be aware of other drivers around you if you plan to evacuate the area. Additionally, it is suggested that you have 3 days-worth of food and water on hand in case you are unable to evacuate the area and are forced to seek shelter.