Donlen Strikes Gold For Business Intelligence; Customer Service Team Takes Silver
Vice President, Brand and UX
Northbrook, IL – Donlen, the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions, brought home gold and silver honors from the Sixth Annual Stevie® Awards for Sales & Customer Service.
DriverPoint™ Telematics earned the prestigious Gold Stevie Award for Business Intelligence Solution at this week's award ceremony. The winning entry showcased a fleet that achieved significant results utilizing DriverPoint's extensive route management, productivity, and reporting capabilities. The overall MPG for the company's U.S. fleet is at an all-time high, vehicle maintenance costs are decreasing, and they have increased their fleet's safety profile. The fleet manager noted, "DriverPoint Telematics is helping us create efficiencies across the fleet that save us time and money.'
The Silver Stevie Award for Front Line Customer Service Team of the Year went to Donlen’s Customer Service Team for their proactive and highly personalized service approach. As the first point of contact with every Donlen customer, the Customer Service Team is a key component to Donlen’s year-after-year high customer satisfaction results. Collectively, they work with customers to help them streamline internal processes, increase productivity, and drive efficiencies within their fleet.
"Innovation and a strong commitment to customer satisfaction is what makes a company world-class in today's complex business environment," said Donlen COO Tom Callahan. "We're honored to receive these awards that recognize our efforts to help our customers meet their fleet challenges. We know that by developing innovative business solutions and supporting them with a top-notch customer service team, we give our customers the leverage they need to achieve their short- and long-term objectives."
About Donlen Corporation
A wholly-owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (www.donlen.com), with headquarters in Northbrook, IL, is the fleet industry's most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain's Chicago Business "List of 20 Best Places to Work in Chicago" each year from 2009-2011, a Leader on "The Global Outsourcing 100®" list by the International Association of Outsourcing Professionals (IAOP) for six of the last seven years, a National Association for Business Resources "101 Best and Brightest Places to Work For in Chicago" each year from 2007-2012, the 2012 Stevie® Gold Award for "Business Intelligence Solution,' the Silver Award for "Front Line Customer Service Team of the Year,' and the "2011 Corporate Environmental Responsibility Program of the Year."
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.