Donlen’s Certified Transportation Professionals (CTP)

FridayFleet sat down with two guys we’re pretty proud of: Joe Hart and Ron Bayer of Donlen’s Truck Services team (pictured below). What makes these guys so special? Both of them have earned one of the truck industry’s most prestigious certification designations: Certified Transportation Professional (CTP) from the National Private Truck Council (NPTC).

How tough is it to earn certification? Compared to the 700,000 trucking companies in the United States, the number of CTPs is small: only 800. Joe and Ron join another Donlen expert, Steve Jansen, giving Donlen a total of three CTP experts – an extraordinary wealth of expertise for our customers.

The road to certification is long and extremely complex, requiring a year of preparation and study. But even before they could begin, each had to meet eligibility requirements including an in-depth evaluation by NPTC of their fleet management experience and professional training histories. With 25 years of fleet management industry experience each, Joe and Ron exceeded NPTC’s requirements.

FridayFleet (FF): First of all, congratulations! What made you decide to earn the CTP certification?

Joe Hart (JH): Thanks. I don’t want to speak for Ron, but I knew the certification would provide me with a broader perspective on what’s affecting our customers. Their five key areas of focus include finance, operations, safety, human resources, and maintenance…I knew I would use this knowledge over and over when working with customers.

Ron Bayer (RB): I totally agree. Before CTP, I would sometimes look at a customer situation from a single perspective. Now, I’m incorporating all these viewpoints into an integrated solution that best meets the customer need.

FF: Do you bring in other Donlen experts from these areas?

RB: Yes, we do. By having a deeper understanding of how these five areas affect a company’s overall operation, we know when to consult with other groups within Donlen to bring about the best outcome for customers.

FF: You’ve both been at Donlen for a long time. If you could name one thing that makes our truck program unique, what would that be?

JH: Just one thing? That’s tough. Ok…I’d have to say our ability to react quickly to both the marketplace and our customer needs. We don’t have a cookie-cutter approach to our account management. We customize programs so that it really does meet their needs.

RB: I agree with that. I would also add that our technology allows us to respond faster to requests and to create solutions. Everything we do is in FleetWeb® – and our customers use it too. We’re both using the same platform. This really creates continuity when managing an account. It’s very easy to use for a first time user as well as efficient for an advanced user. I think this really sets us apart.

FF: So what’s next for you guys?

JH: I think we’ve only scratched the surface of what we can learn in order to help our customers. For example, we know that safety and compliance regulations are two areas that are constantly changing. It’s important that we know what’s going on in order to help them in the best way we can.

RB: One of the cool things is that we can help out in other areas of the business as well. Some of Donlen’s customers may only have a handful of trucks in their fleet so they are not as well versed in everything that entails. Joe and I can provide real value there.

Joe can be reached at; Ron can be reached at

Driver’s Corner

The Federal Motor Carrier Safety Administration compiled a great list of safety tips for truck drivers. Starting with this one: take care of yourself! You need to be well-rested and fit in order to operate your vehicle safely. In addition to posing a serious threat to your safety – and those around you on the road – hours of service violations can threaten your livelihood. So stop and get some rest! You’ll be a better driver for it.

And Finally…

And finally, here’s a little quiz for all you truck experts out there:

  1. At 55 mph how far does a large truck need to travel before it can stop?
    A – The length of two football fields
    B – The length of one average city block
  2. What is the name of the pin that connects the trailer to the truck?
    A – Central Pin
    B – King Pin
  3. What year was the first US four-wheel drive vehicle built?
    A – 1932
    B – 1911
  4. Which years mark the production of the first Ford Ranchero and the first Chevrolet El Camino? (Ranchero/El Camino)
    A – 1957/1959
    B – 1955/1963
  5. What is also known as a “salt shaker”?
    A – A truck that delivers pre-packaged salt to the restaurants
    B – A snow plow

Have a nice weekend. Safe travels.

Answers: 1. A. 2. B. 3. B. 4. A. 5. B.

Originally appeared in FridayFleet on March 2, 2012

About Donlen
A wholly owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (, with headquarters in Northbrook, IL, is the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago” each year from 2009-2011, a Leader on “The Global Outsourcing 100®” list by the International Association of Outsourcing Professionals (IAOP) for six of the last seven years, and a National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012. Donlen’s innovation has been awarded with the Computerworld “2012 Honors Laureate for Economic Opportunity,” named to “2012 InformationWeek 500” for innovative technology; the Stevie® “2012 Gold Award for Business Intelligence Solution,” the Silver Award for “2012 Front Line Customer Service Team of the Year,” and the “2011 Corporate Environmental Responsibility Program of the Year.”