Suzanne Deveney 
VP of Marketing 

NORTHBROOK, IL —Donlen, North America’s fastest growing fleet leasing and management company, is pleased to present their annual Customer Satisfaction Results and Key Accomplishments for 2009.

Highlights from 2009:

  • For the third consecutive year the overall satisfaction rating has increased, and there has been a significant increase in Relationship Management, Operations, and Fleet Management Services areas
  • The Net Promoter Score continues to rise annually. This year, Donlen’s score of 40 is more than three times the national average for U.S. companies
  • Several enhancements to Donlen’s suite of proprietary fleet management tools including Donlen Driver™ andFleetWeb®, and implementation of the Comdata MasterCard® Fuel Card, which includes features such as a discount fuel finder with pay-at-the-pump discounts

Donlen was recognized this year by a number of industry organizations and publications, including:

“Our 2009 customer satisfaction numbers and key awards and accomplishments make everyone at Donlen very proud,” said Tom Callahan, Donlen President & Chief Operating Officer. “We continually strive to improve both our customer service and our work environment. It is a priority as we enter our strategic planning process each year.”

To download a full copy of the report, please visit

About Donlen
Donlen, with headquarters in Northbrook, IL, and offices nationwide, is a global provider of innovative fleet management programs. Since 1965, Donlen has offered its clients highly personalized and responsive customer service. Donlen has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago for 2009,” National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” in 2007, 2008 and 2009, and as a “Top 100 Global Outsourcing Leader” by the International Association of Outsourcing Professionals (IAOP) each year from 2006-2009. For more information about Donlen, visit

The Donlen MasterCard® Fuel Card is issued by Regions Bank pursuant to a license by MasterCard® International Incorporated. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International incorporated.