Suzanne Deveney 
Vice President, Brand and UX 

Northbrook, IL – Donlen, the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions, today has been named a finalist for Customer Service Department of the Year in the 2012 American Business Awards.

The department as a whole received high scores during more than five weeks of preliminary judging for its ability to help customers streamline internal processes and increase productivity. Donlen consistently achieves a high customer satisfaction rate, and the Customer Service Department, as the first point of contact with each customer, is a major part of this success.
This is the second honor this year for Donlen’s customer service team. They recently won the Silver Stevie® Award for Front Line Customer Service Team of the Year.

More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. The final placements of Gold, Silver, and Bronze Awards will be announced at the 2012 awards banquet on Monday, June 18, at the Marriott Marquis Hotel in New York.

About Donlen
A wholly-owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (, with headquarters in Northbrook, IL, is the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago” each year from 2009-2011, a Leader on “The Global Outsourcing 100®” list by the International Association of Outsourcing Professionals (IAOP) for six of the last seven years, a National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012, the 2012 Stevie Gold Award for “Business Intelligence Solution,” the Silver Award for “Front Line Customer Service Team of the Year,” and the “2011 Corporate Environmental Responsibility Program of the Year.”

About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at