Donlen Order-to-Delivery Times

Have questions or comments? We want to hear from you.

Donlen’s Order-to-Delivery Times

According to Automotive Fleet, order-to-delivery (OTD) times for MY 2013 were affected by a number of factors, including OEM quality holds and transporter-related issues. Weather delays and production backlogs were also contributing factors in higher-than-industry averages.

“Although some models experienced increases, there were many models that improved or didn’t change. Some of the OTD delays that did occur, particularly early in the model-year, were due to multiple recalls on a specific model and material/quality holds,” said Cindy Gomez, Donlen’s Director of Vehicle Acquisition Services. “However, as the model-year progressed, OTD times seemed to improve.”

Our proven process

We take a proactive approach to evaluate every phase of the ordering process, from the time an order is submitted and acknowledged by the manufacturer, to the time the vehicle is delivered to the dealer. We have a team whose primary focus is to analyze the status of all vehicles on order and identify any orders that may be delayed.

Utilizing our dashboard exception reports, the team evaluates ordered vehicles to identify vehicles that are not meeting specific target dates at any point during the order-to-delivery process. This gives us the ability to work with the manufacturer(s) to determine when the order is expected to be released and delivered. All dates that we receive are uploaded into FleetWeb®, where you can view status reports throughout the process.

Additionally, we track OTD on high volume vehicles throughout the model year, and generate reports that highlight variations from month to month. Then, our team works with the OEMs to understand what is driving the fluctuation to ensure it’s not a symptom of a longer term increase.

If we discover a delay that impacts a specific model that affects your orders, we communicate this to you via your Account Manager and CARE®, our CRM tool. Delays are also posted in the Resource Center on

RELATED: Access the Resource Center here >

You can rest assured of one thing: our primary goal is to keep you informed at each step of the process. We aggressively track delays until final delivery and updates are provided throughout.

Donlen Order-to-Delivery Times versus Industry Standard

Donlen compared our OTD times to those released by Automotive Fleet. Overwhelmingly, our OTD times were above industry averages. Click on the image below to view the full table.


Cindy Gomez can be reached at 847-412-4923.

FleetWeb® Tips

View your fleet’s Accident Summary in FleetWeb.

  1. Click “Show Menu” link located in the top of FleetWeb. Click “Reporting”, and click “DataMart/Reports”.
  2. Choose Accident Management in the Report Group Field and choose “Accident Summary” in the report name.
  3. Enter your desired time frame and click “NEXT” to see summary.

Hertz Value Lease® Deal of the Week

donlen-hertz-value-lease-hyundai-elantra-03132013 Hyundai Elantra GLS*

  • Estimated Mileage: 15,811
  • Exterior Color: Red
  • Hertz Value Lease Base Price: $14,400

*Vehicle was available at the time of posting to FridayFleet. The exact vehicle may not be available after this date. Photo of vehicle is for illustrative purposes only. Contact your Donlen Account Manager to learn more about Hertz Value Lease vehicles that may be right for your application.

Driver’s Corner

Hopefully you’ll never be in this situation, but if you are, you’ll know what to do. If you ever find your vehicle with two wheels off the side of the road down into the gravel, you should know how to stabilize the vehicle and get the wheels back up onto the road. This quick tip from Ford’s Driving Skills for Life may help (video)

And finally…

And finally, white may be the most popular 2013 MY car color, but there are times when white just won’t cut it. Like if you’re a Mustang owner. This crowd definitely prefers colors other than white. Black and red dominate the iconic Ford vehicle’s color palette, with 28 percent and 21 percent of orders respectively. Other popular colors include green and blue. In anticipation of the Mustang’s upcoming 50th anniversary, Ford released details about the exterior paint color trends over the years. Anyone for pink? > Check it out here

Have a nice weekend. Safe travels.

Have questions or comments? We want to hear from you.

Originally appeared in FridayFleet on October 25, 2013

About Donlen
Donlen is the industry’s leading provider of integrated financing and management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve utilization, and increase driver safety and productivity. Donlen’s innovation has been honored with the Computerworld 2012 Honors Laureate for Economic Development, the 2012 and 2013 InformationWeek 500 List of Top Technology Innovators Across America, and recipient of the 2013 CIO 100. Their workplace excellence has been recognized on the IAOP The Global Outsourcing 100® list for seven of the last eight years, and as one of the 101 Best and Brightest Places to Work For in Chicago each year from 2007-2012. Founded in 1965 and headquartered in Northbrook, IL, Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit