Our Primary Focus is You
When it comes to judging the effectiveness of a company’s customer service efforts, there is really only one measurement that matters — customer satisfaction.
This kind of trust doesn't happen by accident. It takes a dedicated team of professionals who understand the unique needs of your fleet operations.
Learn more about Donlen’s commitment to high-quality service by following the links below.
9/10 Fleets prefer Donlen.
Customer Retention
We pride ourselves on consistently retaining more than 99% of our customers annually. We use a number of feedback processes including a custom-built CRM tool, CARE®, to capture and measure all aspects of customer communication and relationships.
This, combined with ongoing internal metrics and annual customer feedback/surveys, allows us to validate our service delivery program on a regular basis.
See Our Story
Our Customer Service Team is a Stevie Award Winner
Our customer service team works with you to streamline internal processes, increase productivity, and drive efficiencies within your fleet. This proactive and personalized approach is why we were awarded the Gold Stevie® Award for Customer Service Management Team of the Year in 2016.
World-Class Maintenance Call Center Receives Outstanding Customer Support Performance Recognition
Our Maintenance Contact Center received the Outstanding Customer Support Performance award from The Fraser Group in 2016. To achieve this recognition, Donlen’s 56 maintenance advisers were evaluated against 500 measurable criteria each month for 12 months, receiving a performance score above 90 percent in areas such as listening, questioning, confirmation, professionalism, and closing.
Get Started Today
Contact Donlen today to discover how our fleet management can save you money, reduce downtime, and provide you with peace of mind.
