Donlen’s Remarketing Group; Best-in-Class Vehicle Auctions; Outsourcing Leader

“Motivated sellers.”

That’s how Gus Xamplas, Donlen’s VP of Remarketing, describes his group of remarketing pros. “We’re only here to do a good job for our customers,” he went on to say. “And we find a way to get things done so we achieve the best outcomes for them.”

Although a relatively small group of nine people, Donlen’s Remarketing team does big things. In 2012, they sold more than 21,000 vehicles, including consignments and personal sales.

“Consistency is key,” said Gus. “There is a member of our team watching every vehicle we send to auction. The team understands they are accountable for each unit. We’re the eyes and ears of the customer, and we take that responsibility seriously.”

Gus and his team are always asking questions and watching trends: what is the market telling us? How can we use that to our benefit? Because they are in tune both with the expectations of the customer and what’s happening at the auction, they are each empowered to make those quick decisions that yield the best return. “You need to be quick when watching a unit in the lane. It’s why I don’t do it myself,” he says, laughing.

“The team knows what’s expected of them, and we have a great sense of teamwork. We back each other up, and we try to distribute the workload,” said Gus. “I’m really proud of their accomplishments this year.”


(By the way, Gus and his team also know how to have fun. Check out their award-winning Halloween costumes!)

Gus is Vice President of the industry group International Automotive Remarketers Alliance (IARA) and sits on their Board of Directors. “IARA is the voice of the commercial consigners, and it’s important to hear different viewpoints, different ideas. It allows me to look at our process with a fresh perspective.”

Best-in-Class Vehicle Auctions

Gus attributes a large part of our remarketing success to the partnerships we form with the auctions. “Our group’s mission is to optimize results, and performance at the auction is critical to achieving our goals. Every month, we look at key areas that can make an impact on our overall program: sale prices, expense dollars, and times to pick up and sell.”

Each year, Donlen’s remarketing group recognizes their best-in-class auction partners that have achieved the highest levels of service delivery. Top performers for 2012 include:

  • Auction of the Year: Carolina Auto Auction
  • Central/Northeast Region: ABC Detroit/Toledo
  • South/Southeast Region: ABC Bowling Green
  • West Region: Brasher’s Portland Auto Auction
  • Best Days to Condition Report: Adesa Memphis
  • Best Days to Sell: ABC Orlando
  • Best Expense Control: Carolina Auto Auction
  • Best Retention Dollars: ABC Bowling Green

“By consistently meeting — and in many cases exceeding — our performance goals, these auction partners have demonstrated their commitment to our customers and to Donlen’s remarketing program,” said Dan Powers, Donlen’s Director of Remarketing.

Contact Gus Xamplas at 847-412-4995. Dan Powers can be reached at 847-412-4996.

Donlen Named Outsourcing Leader

In last week’s FridayFleet, we presented benefits to outsourcing many of your fleet’s day-to-day activities. We’re pleased to announce that Donlen has once again been selected by the International Association of Outsourcing Professionals® (IAOP®) in the Leader category for The 2013 Global Outsourcing 100® service providers listing. This is the seventh time Donlen has been named as one of the best outsourcing service providers by IAOP.

“Customer satisfaction drives everything we do at Donlen,” said Tom Callahan, Donlen President. “To ensure this, we form true partnerships with our customers to present innovative solutions and services that focus on what they need now — and in the future. We’re very proud to be named as a Leader on IAOP’s Global Outsourcing list. This recognition illustrates the commitment we have not only as a company, but from every one of our employees.”

We want to thank our customers for the trust they place in us, and congratulate our Fleet Administrative Services team and everyone else at Donlen who work with customers every day.

FleetWeb® Tips


View your fleet’s Accident Summary in FleetWeb.

  1. Click “Show Menu” link located in the top of FleetWeb. Click “Reporting”, and click “DataMart/Reports”.
  2. Choose Accident Management in the Report Group Field and choose “Accident Summary” in the report name.
  3. Enter your desired time frame and click “NEXT” to see summary.

Hertz Value Lease™ Deal of the Week

2012 Nissan Sentra S*

  • Estimated Mileage: 16,429
  • Exterior Color: Dark Blue
  • Hertz Value Lease Base Price: $13,739

*Vehicle was available at the time of posting to FridayFleet. The exact vehicle may not be available after this date. Photo of vehicle is for illustrative purposes only. Contact your Donlen Account Manager to learn more about Hertz Value Lease vehicles that may be right for your application.

Driver’s Corner

Did you know there are a few simple things you can do to help keep your company vehicle in top condition so that it yields the best return when it comes time for reselling? Follow these simple rules:

  • Always adhere to your regularly scheduled maintenance routine.
  • Clean the vehicle often, and before any stains have a chance to set.
  • Don’t leave trash in the vehicle. Take it out every day.
  • Don’t eat in the vehicle.
  • Use your trunk, not your passenger or back seat, for hauling necessary items.

And Finally…

It was a rough week for a couple brands using Twitter, as their accounts were hacked and rogue tweets posted. The issue was quickly resolved and @BurgerKing and @Jeep were back up and tweeting within a short time of discovery. This tweet from Jeep was the perfect way to address it, and move on with business. Way to go, Jeep. Smart tweeting!

Have a nice weekend. Safe travels.

Originally appeared in FridayFleet on February 22, 2013

About Donlen
A wholly owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (, with headquarters in Northbrook, IL, is the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago” each year from 2009-2011, a Leader on “The Global Outsourcing 100®” list by the International Association of Outsourcing Professionals® (IAOP®) for seven of the last eight years, and a National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012. Donlen’s innovation has been awarded with the Computerworld “2012 Honors Laureate for Economic Opportunity,” named to “2012 InformationWeek 500” for innovative technology; the Stevie® “2012 Gold Award for Business Intelligence Solution,” the Silver Award for “2012 Front Line Customer Service Team of the Year,” and the “2011 Corporate Environmental Responsibility Program of the Year.”