Get a Handle on DOT Compliance; Donlen VOM Update Coming Soon!

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Stay in DOT Compliance with the Ever-Changing Regulation Landscape

If you drive a truck or a truck/trailer combination that weighs 10,001 lbs or more, you need to comply with Federal Motor Carrier Safety Regulations, or FMCSRs. Now, that may sound complicated, but our experts at Donlen are here to explain what you need to look out for on and off the road to make sure you stay in compliance with the Department of Transportation (DOT), which enforces the regulations put in place by the Federal Motor Carrier Safety Administration (FMCSA).

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Updated Vehicle Optimization Model® (VOM) Coming Soon!

Coming-Soon-Image-ThumbnailDonlen’s Vehicle Optimization Model (VOM) is our proprietary, interactive tool that helps fleet managers accurately analyze and compare vehicle lifecycles to make decisions for their fleets. We are excited to announce that we will be revealing a new look and feel and several user enhancements for VOM soon. The updated VOM will be more efficient, and allow Donlen customers to perform vehicle lifecycle comparisons more quickly. Stay tuned for more details!

Donlen Contact Center Earns Outstanding Customer Support Recognition

Donlen contact center earns award from The Fraser Group
(Donlen President Tom Callahan (fourth from left), VP, Contact Center Operations Bill Byrnes (third from left), and members of Donlen’s Maintenance Contact Center accepted the award for Outstanding Customer Support Performance from The Fraser Group’s Barry Maners (middle right) on Wednesday, July 20.)

Donlen’s Maintenance Contact Center recently received Outstanding Customer Support Performance recognition from the Fraser Group for achieving performance scores above 90 percent when evaluated against 500 measurable criteria for 12 straight months. Their award-winning performance was achieved while maintaining answer times of 20 seconds and an abandon rate of only 1 percent. This award has only been awarded to four out of 74 contact centers that the Fraser Group works with since 2007. Donlen is extremely proud of the ongoing effort our Maintenance Contact Center puts into delivering the best possible service for our customers.

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Donlen Moves to New Headquarters on August 8

Donlen's new headquartersIn just a little more than a week Donlen will be moving into our new state-of-the-art headquarters! Our new space will allow all of us at Donlen to unite under one roof, and will provide us with more collaboration areas for developing new ideas. Donlen’s new HQ will be located at 3000 Lakeside Dr., 2nd Floor Bannockburn, IL 60015. If you’d like a tour after August 8, please contact your account executive or email us at

Tom Callahan Nominated for Fleet Hall of Fame – Cast Your Vote!

Donlen’s President Tom Callahan has been nominated for the Fleet Hall of Fame by Automotive Fleet magazine and the Automotive Fleet & Leasing Association (AFLA). This prestigious recognition is awarded to fleet industry leaders and innovators who have made significant contributions to the fleet management profession. Callahan is one of 19 honorees nominated this year. There are three honorees inducted into the Hall of Fame annually, and in order for Callhan to be one of them, he needs your votes! Click here to cast your vote!

Donlen Drives Savings for Source Refrigeration with DriverPoint® Telematics

Source Refrigeration and HVAC, Inc. came to Donlen in 2011 seeking a telematics solution to track driver behavior for their fleet of cargo vans and trucks. Donlen’s telematics program fit the bill, and since being on our DriverPoint Telematics program Source Refrigeration has seen improvements in virtually every driver behavior known to drive up cost.

Download our latest case study to learn how Donlen’s DriverPoint telematics solution has helped Source Refrigeration achieve savings!


Congratulations to Fleet Manager of the Year Nominees!

Congratulations to Donlen customers Brad Bohnen, Head of Fleet Management – North America at Ericsson, Inc., and Phil Samuelson, Fleet and Capital Asset Manager at USIC, on being nominated for Automotive Fleet magazine’s Professional Fleet Manager of the Year Award! This award showcases the best and brightest in the fleet industry each year. Good luck not just to Donlen’s nominated customers, but to all of the highly talented professionals in the running this year! View the full list of nominees here.

FleetWeb Discovery Videos

Have you taken advantage of the FleetWeb tutorial videos in the Discovery section of FleetWeb? In two quick steps, you can access our library of informative videos that guide you through the different aspects of FleetWeb:

  • type “Discovery” in the FleetWeb search bar
  • click “FleetWeb Discovery.”

Videos available in FleetWeb Discovery include “Driver Management Overview,” “How to Add a New Driver,” “How to Assign a Vehicle,” “Research Any Vehicle,” and our new series of tutorials for Intelligence Report Builder. Do you have suggestions for other videos? We’d love to hear from you!

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Donlen Experts in the Media

Donlen shares opinions and advice with members of the fleet industry regularly. Today we feature some of the many stories that we were involved in. Enjoy!

Global Variations in Sustainable Fuel Markets features:

  • Amy Blaine, VP Consulting, Analytics, and Sustainability

Encouraging Safety via Vehicle Selectors features:

  • Tom Callahan, President

Driver’s Corner

With summer storm season comes the danger of electric storms. Do you know what to do if your car gets struck by lightning or trapped under a fallen wire?

If you are caught in a storm while driving, you should avoid leaning on the car’s doors and not touch any metal objects. In the event that an electrical wire falls on your vehicle, it is safest to stay in your vehicle and call 911, then remain in your car until help arrives. Read more tips about staying safe during an electrical storm in this article from that features input from utility companies, electrical experts, and emergency responders.

And Finally

Pokemon Go while driving

One driver side-swiped a parked police car because he was playing Pokémon Go while driving last week. If you and/or your children are on a quest to catch ‘em all this weekend, don’t play while behind the wheel. In fact, even if you are a passenger or a pedestrian, always be aware of your surroundings!

Have a great weekend and safe travels.

Originally appeared in FridayFleet on July 29, 2016