Letter from Gary Rappeport; Hurricane Isaac Disruptions; Discount Rentals for AFLA Attendees

Last year at this time we were finalizing what was to be one of the most significant events in Donlen history. On September 1, 2011, it was official: Donlen became a wholly owned subsidiary of The Hertz Corporation. I remember feeling many things those few days prior to finalizing the agreement. I was excited, but also confident that we made the right choice for Donlen.

In Hertz, we found a partner whose passion for innovation and exceptional customer service mirrors ours. We found a partner who respects what we built here and allows us to work independently, maintaining our strong culture. And just as we do, a partner who understands how important employee satisfaction is to the overall success of a company.

This has been an incredibly busy year for all of us at Donlen, and I’m proud of the work we’ve accomplished as a team. Helping our customers achieve optimal productivity has been a strong focus for us this year, and every group within Donlen has been actively working toward this goal.

The Hertz/Donlen integration team worked diligently to ensure we incorporated seamlessly into Hertz, and with no disruption to customers. By examining our combined strengths, they identified significant areas for growth across the organization, and that benefits all of us. Integration work continues today, with a renewed enthusiasm to uncover even more areas of opportunity.

We’ve been working on many new projects only possible due to the strong synergies between Hertz and Donlen. Recently, we launched Hertz Value Lease™ – an entirely new leasing category in the fleet management industry. We virtualized the entire Hertz pool of pre-driven vehicles, making them available to Donlen customers for lease. We’re very excited that we’re about to launch the first international version of FleetWeb® for Hertz China, which will help them achieve efficiency during the vehicle ordering process. You’ll be hearing about several more projects soon, including an electronic compliance-reporting tool for truck fleets.

In July, we delivered Version 2.0 of DriverPoint™ Telematics, which included expanded functionality for advanced analysis, reporting, and driver exceptions. Also launched this year, Donlen Asset Manager™ which allows fleets to truly integrate every aspect of their operations, giving greater insight to total cost of ownership.

And I’m proud of our employees who have maintained the highest level of service that customers have come to expect from Donlen, as we continue our laser focus on service delivery and customer satisfaction.

I am incredibly excited about Donlen’s future. We’ve accomplished a great deal in the past 12 months, and there is much more to come. I feel we’ve only scratched the surface of what is possible between Hertz and Donlen. I’m inspired by the ideas that are brought forth every day, and look forward to sharing more with you in the near future.


Gary Rappeport
Donlen CEO

Hurricane Isaac Disruptions

Donlen has learned that there may be logistical challenges that will result in delivery delays, especially in the areas immediately impacted by the severe weather. Chrysler issued a statement that they were experiencing some difficulties in Alabama, Louisiana, and Florida. There were also delays in rail operations through New Orleans. We are monitoring the situation and speaking with the OEMs to obtain more details.


On Thursday, Gus Xamplas, Donlen’s VP of Remarketing, received this photo from one of our auction partners in the area. “Tough day; the weather kept dealers at home,” said Jim Berry of Manheim Mississippi. “Sorry for several stickers missing on the windshield, they are probably in Jackson by now.”

Donlen hopes that everyone in the area remains safe and disruptions are minimal. We will keep you updated with any new information we receive. Urgent information will be sent via email and posted online in our Resource Center
> http://www.donlen.cyberoptik.net/fleet-management-industry-announcements.html

FleetWeb® Tips

Did you know that you can drill down further into your data for more details in FleetWeb?

  • Go from a fleet view down to an individual transaction in only a few clicks
  • Click on any of the blue text
  • Access detailed information from any of your summary reports


Upcoming Webinars and Conferences

Hertz Value Lease™: Join us to learn more about this groundbreaking new leasing alternative! Hertz Value Lease™ gives fleets an attractive alternative to a traditional, longer-term vehicle lease. Now, with access to the vast pool of quality Hertz vehicles, fleets can lease for a shorter time at lower cost.

AFLA Annual Conference: Don’t miss this opportunity to network with your peers and learn about the industry’s hottest topics. Innovation: Shaping Our Future For Growth, September 10-12, 2012, Hyatt Regency Hill Country, San Antonio, Texas.

> https://m360.aflaonline.net/frontend/event/registration/login.aspx?EventId=41835


Discounted Rental Rate for AFLA Attendees

We’re pleased to offer AFLA attendees a special rental rate.

To book online, visit: www.hertz.com
To make a reservation via phone, call: 1-800-654-2240
Enter Convention Number (CV) discount code: 022Q5890

Rates vary depending on date of rental and vehicle type. At the time of reservation, the meeting rates will be automatically compared to other Hertz rates and you’ll be quoted the best comparable rate available.

> Detailed description of this offer (PDF)


Green Fleet Conference: Donlen is proud to be a Premier Sponsor for one of the industry’s premier events dedicated to fleet sustainability. Head to the Midwest for the annual Green Fleet Conference & Expo, October 2-3, 2012, Renaissance Schaumburg, Schaumburg, IL.

> http://www.greenfleetconference.com/Page/Register.aspx

Driver’s Corner

With more than 28 million motorists expected to be out on the road this Labor Day weekend, who better to offer safe driving tips than America’s Road Team Captains, a group of elite professional truck drivers with millions of accident-free miles? Their tips are not only good for this weekend, but any time you’re on the road:

  • Large trucks have blind spots: If you can’t see the truck driver in his or her mirrors, then the truck driver can’t see you.
  • Do not cut in front of large trucks: Remember that trucks are heavier and take longer to make a complete stop, so avoid cutting quickly in front of them. A fully loaded tractor trailer takes a football field and both end zones to come to a complete stop when driving at highway speeds.
  • Pay attention: Distracted driving is a leading cause of crashes. Looking away for even two seconds doubles the chances of an accident. Turn cell phones and PDAs off.
  • Allow a safety cushion: Look 1/4 mile ahead for a safe path. Leave yourself an out.
  • Slow down: Chances of a crash nearly triples when driving faster than surrounding traffic.
  • Buckle up: Safety belts are not a fashion statement; they save lives.

And Finally…

And finally, like so many around the world, we were saddened by the news of Neil Armstrong’s passing last Saturday. Whether you remember sitting in front of the TV that day in 1969 watching in awe those first steps on the moon or reading about it in a history book, you couldn’t help but to be inspired by his accomplishment. This poignant statement came from his family: “For those who may ask what they can do to honor Neil, we have a simple request,” [his family] said. “Honor his example of service, accomplishment and modesty, and the next time you walk outside on a clear night and see the moon smiling down at you, think of Neil Armstrong and give him a wink.” So sometime over this long holiday weekend, look up at the moon and think about not only the man who will always remain an American hero, but of the possibilities that lie within each of us. Oh, and if you’d like to own a small piece of Armstrong history, you can make an offer on a 1967 Corvette Coupe once driven by him. Perhaps not in the best shape, but that wouldn’t really be the point of owning it, would it?

Have a safe holiday weekend.

Originally appeared in FridayFleet on August 31, 2012

About Donlen
A wholly owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (www.donlen.com), with headquarters in Northbrook, IL, is the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago” each year from 2009-2011, a Leader on “The Global Outsourcing 100®” list by the International Association of Outsourcing Professionals (IAOP) for six of the last seven years, and a National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012. Donlen’s innovation has been awarded with the Computerworld “2012 Honors Laureate for Economic Opportunity,” named to “2012 InformationWeek 500” for innovative technology; the Stevie® “2012 Gold Award for Business Intelligence Solution,” the Silver Award for “2012 Front Line Customer Service Team of the Year,” and the “2011 Corporate Environmental Responsibility Program of the Year.”