Top 20 FridayFleet Stories of 2012

One of our favorite things to do each year is look back and see which stories you found most interesting. Listed below are the top 20 FridayFleet® stories of 2012. Thanks for reading, and thank you for the feedback you provide throughout the year.

20. Stories of Inspiration: Donlen Employees Give Back (5/11/2012)

Corporate social responsibility: we hear that phrase a lot lately. But what does it really mean? For Donlen and its more than 250 employees, it means giving back to the community without expecting anything in return. FridayFleet sat down with three of Donlen’s unsung heroes … > Read More

19. Introducing DriverPoint 2.0 (7/20/2012)

“After three short months…I achieved a 10% improvement in MPG. I must admit it wasn’t easy at first. I really had to focus on not accelerating too hard, and I always caught myself going higher speeds… > Read More

18. AFLA Brings Inovation (8/24/2012)

Tom Callahan, Donlen COO, is currently serving as Executive Vice President of AFLA, the Automotive Fleet & Leasing Association. Founded in 1969, AFLA is one of the fleet industry’s foremost organizations for networking, education, and standards… > Read More

17. Managing Assets (11/16/12)

Managing a fleet is becoming more complex as companies utilize more than one provider for leasing and services such as fuel management, vehicle maintenance, and accident management… > Read More

16. Mobile. It’s the way to go! (2/24/12)

The facts are staggering:

  • There are 4 billion mobile phones in use worldwide
  • Of these, more than 1 billion are smartphones
  • By 2014, mobile internet should overtake desktop internet usage

> Read More

15. Reducing Accidents with A Proactive Strategy (12/7/12)

1 in 5: That’s how many claims the average fleet makes per year; one claim for every five vehicles they insure. And of those 20% of your vehicles that will be involved in an accident, almost half are the fault of a third party… > Read More

14. Women in Fleet (6/8/2012)

Recently, we interviewed Amy Blaine as the first installment of our “Meet…Women in Fleet” series. As an ongoing series, we’ll be featuring women who are working in all areas of fleet management, creating change and making a difference… >Read More

13. Multiple Channel Remarketing: Best Return on Investment (9/7/2012)

Ask any fleet manager to name their most pressing issues, and you’ll probably hear a common theme from most of them: control the lifecycle cost of the fleet. And that, of course, includes what happens at the very end of the cycle during the remarketing process… > Read More

12. Donlen’s IT Group Profile (11/30/2012)

People often ask what goes on every day at Donlen. With confidence, we can say “a lot”! While this year has been incredibly busy in every department at Donlen, today we’ll give you a glimpse of what IT has been up to… > Read More

11. Supply Chain Issues (7/27/12)

FridayFleet sat down this week with Rick Shick, Donlen’s VP of Acquisition and Strategic Sourcing, to talk about supply chain disruptions… > Read More

10. Tribute to Don Rappeport (4/13/2012)

With deep sadness, we announced the passing of our founder Don Rappeport on Friday, April 6. Although he retired as CEO in 2001, he remained a familiar figure at Donlen…often visiting, always smiling… > Read More

9. Getting What You Need: Customizing Web Tools (9/28/2012)

Picture this: It’s 3:15. You’re sitting at your computer. You’ve hit your “afternoon slump” and fighting the urge to take a trip to the vending machine. But you need to finish a report that’s due before 5 pm – and wondering why it takes you so long every month… > Read More

8. Your Resource Center (4/27/2012)

Everyone knows that having access to information is key to any fleet manager’s success – not only your own information but from other sources that can influence your decisions… > Read More

7. HOS Rule Changes (10/19/2012)

New Hours of Service (HOS) rules from the FMCSA that will significantly affect the time your drivers can be behind the wheel are coming in the next year… > Read More

6. Controlling Fuel Costs (10/12/2012)

The “ouch!” heard around the country – and especially in California – this week was in response to a record price surge of 50 cents per gallon in The Golden State between October 1 and October 8. This was the largest one-week price spike in California history… > Read More

5. Customer Satisfaction (2/3/2012)

This is a big number: 1,000,000.

It seems even bigger when you consider that’s the number of customer interactions we have tracked since we launched CARE®, our proprietary CRM system, seven years ago… > Read More

4. Electric Vehicle (EV) Survey Update (3/23/2012)

When Donlen conducted our Plug-in Electric Vehicle Survey in 2010, limited driving range per charge was cited as the number one area of concern for fleet managers… > Read More

3. Keep Score to Lower Cost: Donlen’s Scorecard (9/14/2012)

We’re very pleased to announce that Donlen was named to this year’s InformationWeek 500, an annual listing of the nation’s most innovative users of business technology… > Read More

2. A Groundbreaking Lease Alternative: Hertz Value Lease™ (7/13/2012)

Donlen is proud to launch Hertz Value Lease™, the industry’s first true leasing alternative, with options never before seen in the fleet management industry… > Read More

1. Letter from Gary Rappeport (8/31/2012)

Last year at this time we were finalizing what was to be one of the most significant events in Donlen history. On September 1, 2011, it was official: Donlen became a wholly owned subsidiary of The Hertz Corporation… > Read More

Donlen Holiday Hours

All times CST
FMS Advisor Accident Management Driver Call Center Donlen Main Switchboard
Monday, 12/24/12 6am-7pm 6am-7pm 7am-5pm 8am-5pm
Tuesday, 12/25/12 Closed Closed Closed Closed
Wednesday, 12/26/12 6am-10pm 6am-7pm 7am-6pm 8am-5pm
Monday, 12/31/12 6am-7pm 6am-7pm 7am-5pm 8am-5pm
Tuesday, 1/1/13 Closed Closed Closed Closed
Wednesday, 1/2/13 6am-10pm 6am-7pm 7am-6pm 8am-5pm

Driver’s Corner

Safety Tips for New Year’s Eve (Reprinted from

If you are hosting a New Year’s Eve party, following a few simple rules could prevent a tragedy:

  • Plan ahead by naming a “designated driver.” Make this your responsibility as the host.
  • Contact a local cab company to provide rides for your guests.
  • Serve non-alcoholic beverages as an option to your guests.
  • Stop serving alcohol to your guests several hours before the party ends.
  • Provide your guests with a place to stay overnight in your home.

If you are attending New Year’s Eve parties and celebrations:

  • If you drink, don’t drive.
  • Plan ahead and always designate a sober driver before the party or celebration begins.
  • If you are impaired, call a taxi, use mass transit, or get a sober friend or family member to come pick you up.
  • Or, stay where you are until you are sober.
  • Take the keys from someone if you think he/she is too impaired to drive.

And Finally…

And finally, we wanted to send a special thanks to everyone who has provided feedback or sent comments throughout this year. We understand how full everyone’s mailbox gets; it’s our hope that we’re providing content that you find meaningful and helpful. We find your feedback invaluable as we plan each week’s edition.

FridayFleet will be on vacation next week, but watch for us as we start a new year with a fresh new look! Have a wonderful holiday. We look forward to connecting with you in 2013.

Have a nice weekend. Safe travels.

Originally appeared in FridayFleet on December 21, 2012

About Donlen
A wholly owned subsidiary of The Hertz Corporation (NYSE:HTZ), Donlen (, with headquarters in Northbrook, IL, is the fleet industry’s most comprehensive and integrated provider of financing and asset management solutions. Since 1965, Donlen has offered its clients highly personalized and responsive customer service, and their workplace excellence has been recognized as one of Crain’s Chicago Business “List of 20 Best Places to Work in Chicago” each year from 2009-2011, a Leader on “The Global Outsourcing 100®” list by the International Association of Outsourcing Professionals (IAOP) for six of the last seven years, and a National Association for Business Resources “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012. Donlen’s innovation has been awarded with the Computerworld “2012 Honors Laureate for Economic Opportunity,” named to “2012 InformationWeek 500” for innovative technology; the Stevie® “2012 Gold Award for Business Intelligence Solution,” the Silver Award for “2012 Front Line Customer Service Team of the Year,” and the “2011 Corporate Environmental Responsibility Program of the Year.”