Women in Fleet: Anne LaBarbara, Certified Automotive Fleet Specialist (CAFS)

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Anne-LaBarbara-Donlen-Customer-Service-largeAs part of our Women in Fleet series, FridayFleet® sat down with Anne LaBarbara, Donlen’s Fleet Administrative Services Account Manager. Anne recently received the Certified Automotive Fleet Specialist (CAFS) designation.

Anne and the other members of the Fleet Administrative Services (FAS) team provide customized fleet support programs to help companies with the day-to-day administrative tasks of managing a fleet. (To learn more about FAS, check out The Benefits of Outsourcing Fleet Administrative Functions.) We talked about her role and what the certification means to her and our customers.

FridayFleet: What made you decide to pursue the CAFS certification?

Anne LaBarbara: This was an opportunity to not only advance my career, but find more ways to help our customers. The certification covers all aspects of fleet management, from running a garage to selecting assets to financial options based on size of the company. The knowledge is invaluable as we partner with customers.

FF: How long have you been at Donlen?

AL: In total, more than 20 years. I left for a few years to raise my son. When I first came on board there were very few employees. I was a backup to account managers at first, then helped to develop the Fleet Administrative Services (FAS) group.

FF: Tell me about the early days of FAS.

AL: Customers wanted an outsourced solution to help them, so Donlen created a small team to work with those customers. In the beginning everything was manual: ordering, tracking, everything. When I returned after my leave, I was amazed how many things had been automated. There were huge changes with the technology while I was gone. That really helped us to better manage the fleets.

FF: And now?

AL: We take a more consultative approach to our customer relationships now than we were able to in the beginning. Technology has played a big role in that. We learn about their fleet, looking at things such as cycling opportunities. It’s important that we learn their business and their culture. We need to understand them so we know how to best serve them.

FF: Now that you’re CAFS certified, are there benefits to customers?

AL: Everyone on the FAS team strives to have a better understanding of what customers need from us every day. What I learned during the certification process will help me work with customers and make better decisions that ultimately help them achieve their goals.

FF: Tell me about the FAS team.

AL: All I can say is that we work great together. We have a wealth of experience as a team, and we share that with each other and our customers all the time. Right now, we’re all working toward certification, so we encourage each other and bounce ideas around. We also receive great support from the business and the leadership team, including our managers.

FF: So what do you do for fun?

AL: Well, as a single parent, my 15-year-old son keeps me busy. I’m so proud of him; he does well at school and is into sports. And (she added with a nervous laugh) he’s learning to drive this summer.

FF: How has the summer been so far?

AL: Great. I love spending time with my friends. We go to concerts. This summer it’s been Paul McCartney and Steely Dan. I’m a total classic rock fan…obviously! I also like being out on my bike with my son. I hop on my bike and hit the bike path. I love being in the quiet among the deer.

FF: Any summer reading material?

AL: I like biographies. Right now, it’s a history of the Beatles. Recently I read biographies about Carol Burnett and Judy Garland.

FF: What constitutes”appointment TV” for you?

AL: Parenthood and Arrested Development for sure. We also like to watch Check Please. We’re foodies, so we like to try the restaurants that are reviewed.

FF: So who is invited to your fantasy dinner party?

AL: Sir Paul McCartney, my boyfriend (he’d be mad if I didn’t invite him), Bill Clinton, and Ron Howard.

What’s next for Anne? Professionally, she’s pursuing the Certified Automotive Fleet Manager (CAFM) designation. And it would be our guess that you should also check any upcoming rock concerts in the Chicago area.

About CAFS/CAFM

The Center for Professional Fleet Certification (CPFC) administers CAFS/CAFM certification program. CPFC is an alliance of fleet industry associations, entities, and universities formed to advance the fleet management profession by establishing and certifying standards of excellence. At Donlen, we believe that supporting our employees to achieve their career goals ultimately helps our customers.

Thanks Anne and congratulations on the certification!


New Hours-of-Service (HOS) Q&A

Truckinginfo.com and J.J. Keller & Associates compiled a list of questions and answers that may help clarify the new FMSCA hours-of-service that went into effect on July 1.

Full article > Answers to Your Questions About the New Hours of Service Rules


FleetWeb® Tips

donlen-fleetweb-driver-data-changesQuickly change driver data for any of your vehicles in FleetWeb.

  1. Type”ddc” followed by the Donlen Vehicle Number (DVN) in the upper right search box. (For example”ddc 123456″). Hit Enter/Return.
  2. You will now be able to access the driver data for that vehicle.

Hertz Value Lease® Deal of the Week

donlen-hertz-value-lease-chevy-cruze-07132012 Chevy Cruze LT*

  • Estimated Mileage: 15,246
  • Exterior Color: White
  • Hertz Value Lease Base Price: $15,468

*Vehicle was available at the time of posting to FridayFleet. The exact vehicle may not be available after this date. Photo of vehicle is for illustrative purposes only. Contact your Donlen Account Manager to learn more about Hertz Value Lease vehicles that may be right for your application.


Driver’s Corner

How often do you check your tires? Tires that are underinflated by 25% or more can increase your chance of collision. In addition, properly inflated tires will help improve your vehicle’s MPG. Be sure to keep your tires at the recommended inflation.


And finally…

And finally, it may be odd to think about The King of Cool behind the wheel of a camper instead of a racecar, but Steve McQueen did in fact like camping. But as you can imagine, his camper of choice was no off-the-lot-run-of-the-mill popup. His 1952 Chevrolet 3800 pickup camper conversion was one of a kind – and is about to go on the auction block. Not only is this truck unbelievably cool on its own merit, but the fact that it was owned and driven by McQueen puts the cool factor off the charts. Check it out here > http://www.wired.com/autopia/2013/07/steve-mcqueens-last-ride/?mbid=social10060664

Have a nice weekend. Safe travels.

Have questions or comments? We want to hear from you.

Originally appeared in FridayFleet on July 26, 2013


About Donlen
Donlen is the industry’s leading provider of integrated financing and management solutions for corporate fleets. Utilizing a highly consultative and strategic approach, Donlen helps fleets reduce cost, improve utilization, and increase driver productivity. Donlen’s innovation has been honored with the Computerworld “2012 Honors Laureate for Economic Development” and the “2012 InformationWeek 500 List of Top Technology Innovators Across America.” Their workplace excellence has been recognized on the IAOP “The Global Outsourcing 100®” list for seven of the last eight years, and as one of the “101 Best and Brightest Places to Work For in Chicago” each year from 2007-2012. Founded in 1965 and headquartered in Northbrook, IL, Donlen is a wholly owned subsidiary of The Hertz Corporation (NYSE: HTZ). For more information about Donlen, visit www.donlen.com.